Our Priorities

This table sets out our broad strategic aims for the next three years, our priorities for the next 12 months and the resulting outcomes we expect to see.

 Outcomes Strategic Aims 2009-12
 Priorities for 2009/10

The public have confidence in us and express satisfaction with our policing service

Levels of crime and anti-social behaviour remain low

Our communities feel safe


Strengthen the confidence of all our communities and improve public satisfaction levels
  • Identify and respond to issues of local concern
  • Increase our accessibility to the public through improved communications and the availability of local information concerning crime, including court results
  • Endeavour to deliver our services to the standards and principles contained within the West Mercia Policing Pledge
 Protect vulnerable people
  • Focus on the management of sex offenders and other offenders who pose a risk to the public and take a positive approach towards dealing with domestic abuse, child abuse, hate crime and missing persons
  • Use Multi-Agency Public Protection Arrangements (MAPPA) and Multi-Agency Risk Assessment Conferences (MARAC) in partnership with others to increase our effectiveness in protecting vulnerable people
Improve the service offered to victims and witnesses
  • Fully comply with the requirements of the national Victims Code and keep people informed on the progress of their case
  • Redesign our key processes around the needs of service users
Tackle crime and anti-social behaviour
  • Focus on:
a) house burglary
b) robbery
c) serious violence
d) anti-social behaviour
Ensure sufficient capability and capacity to address major, serious and organised crime, and civil contingencies
  • Maintain appropriate levels of operational resilience
  • Identify new opportunities for collaboration and joint working with neighbouring forces
  • Develop our counter-terrorism (CONTEST) strategy
  • Provide an effective response to civil emergencies
Bring offenders to justice
  • Work with local Criminal Justice agencies to reduce re-offending
  • Improve our investigative processes through the implementation of our RESULT! programme
Reduce the harm caused by drugs and alcohol misuse
  • Tackle alcohol related violence
  • In partnership with other agencies address issues of underage drinking
  • Disrupt the availability and supply of illegal drugs in our communities
Reduce road casualties
  • Together with partner agencies use targeted enforcement and education campaigns to reduce instances of speeding and anti-social driving
Use our resources efficiently and effectively
  • Ensure, through a comprehensive business review process, that we are appropriately resourced and configured
  • Ensure that appropriately skilled and trained staff are deployed in key roles
  • Maximise the potential for IT and other technological solutions to support front line services
  • Identify opportunities for reducing our environmental impact

Measures of our success

The measures we will use to track progress in delivering our outcomes are:
Target 2009/10
Public Confidence. The percentage of respondents who agree or tend to agree that the police and local council are dealing with the anti-social behaviour and crime issues that matter in their area
(measured by the British Crime Survey)
50%
Overall victim satisfaction with service provided by the police
(measured by West Mercia User Satisfaction Surveys)
86%
Number of serious violent crimes:
a) serious violence against the person
b) serious sexual offences

a) maintain or improve 2008/09 performance
b) to be monitored by Police Authority
Total sanction detection rate* for serious violent crime
a) serious violence against the person
b) serious sexual offences

a) 48%
b) 30%
Number of:
a) robberies
b) house burglaries

a) to be monitored by Police Authority
b) maintain or improve 2008/09 performance
Total sanction detection rate* for:
a) robbery
b) house burglary

a) 27%
b) 21%
Alcohol related crime as measured by the number of less serious injury assaults
To be monitored by Police Authority
Total number of crimes recorded
Maintain or improve 2008/09 performance
The number of fatal and serious road traffic casualties
800 or fewer
(Govt year 2010 target)
Public perceptions of feelings of safety and fear of crime
(measured by the Crime and Safety Partnership Survey)
Measure under development to establish the baseline
Delivery of the Policing Pledge
To be monitored by Police Authority

*detections resulting in action being taken against the offender responsible

Performance indicators are assessed on an ongoing basis and are reviewed formally at a monthly meeting of Chief Officers and Senior Managers. The Police Authority is regularly informed of performance across a range of matters including the measures set out above. Members receive monthly monitoring reports and review performance in detail at scheduled Panel meetings.

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