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The West Mercia Environment

Jump to a section:  Key Facts | Personnel | Local Policing Teams | Volunteers | Building On Outstanding Results


West Mercia Police is responsible for policing a diverse region of 2,868 square miles, making it the fourth largest police area in England and Wales. 

Whilst the area has five large urban areas, namely Worcester, Redditch, Hereford, Shrewsbury and Telford, the region is predominantly rural, with some areas, particularly Herefordshire, deemed ‘sparse' in population terms.

We operate through five territorial policing units - Herefordshire, North Worcestershire, South Worcestershire, Shrewsbury and Telford & Wrekin.  The main headquarters site is based at Hindlip near Worcester.

West Mercia Police has 50 police stations (Home Office definition1 ) and uses or occupies a further 101 properties.

By the end of March 2011 we aim to have 90% of police stations fully compliant with the Disability Discrimination Act with regard to public accessibility. 

Key Facts

7,428 sq kilometres
(2,868 sq miles)


13,621 kilometres
(8,464 miles)
£ 203.6 million
Miles travelled by police vehicles
11.4 million per year

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Police Officers
Police Staff
Community Support Officers
Special Constables
 28 (1.6%) police officers are from minority ethnic communities and 676 (28%) are women

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BME (Black and Minority Ethnic) proportion of the West Mercia region working population:

Telford & Wrekin

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Local Policing Teams

Our 145 Local Policing Teams, first established in 2006, are now firmly embedded throughout West Mercia. Each Team consists of at least one police officer and one or more community support officers, supported by response officers and other specialist staff. Their key role is to listen to the needs and concerns of people living and working in their area and ensure that communities have a genuine say in identifying issues that are to be addressed as priorities.

Formal consultation takes place through PACT (Partners and Communities Together) events such as meetings, surgeries and surveys, although concerns can be brought to the attention of Local Policing Teams at any time.

Within the "Local Policing " section of our website you can see:

  • The names, photographs and contact details of the members of your Local Policing Team
  • The latest policing priorities in your area
  • Local crime information
  • Dates and times of PACT meetings
  • Information on how you can get involved

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West Mercia Police and the Police Authority are grateful for the continued support from the numerous volunteer schemes that operate throughout the force area. Ranging from the Special Constabulary to Watch schemes (such as Neighbourhood Watch, Business Watch and School Watch) to victim and witness care services (Victim Support and Witness Care Units), all make a valuable and valued contribution to our efforts in ensuring that West Mercia remains a safe area in which to live and work.
We will continue to look for new opportunities to strengthen these relationships and establish new ones in the year ahead.

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Building On Outstanding Results

West Mercia is an organisation to be proud of in terms of performance, reputation and, crucially, the quality of our staff:

  • Recorded crime has fallen consistently over recent years - it is now at its lowest level for 5 years. In the year ending March 2009, total recorded crime fell by 2.5% compared to the previous year to 77,443 incidents, resulting in 2,611 fewer victims of crime.
  • Whilst the number of domestic burglaries rose during 2008/09 the indications are that they will have reduced significantly by the end of 2009/10.
  2007/08 2008/09Projected 2009/10
Level of public confidence in the police and local councils in dealing with the anti-social behaviour and crime issues that matter in their area -42.5%
User satisfaction with the overall service provided by the police 83.5%
Total recorded crime
Domestic burglary
Number of people killed or seriously injured in road traffic collisions  633535
  • 86% of the 141,845 emergency 999 calls we received in 2008/09 were answered within 10 seconds
  • 91.9% of the 1,023,986 non-emergency calls we received in 2008/09 were answered within 30 seconds
  • In October 2009 Her Majesty's Inspectorate of Constabulary (HMIC) awarded West Mercia Police an overall grade of "good" in its assessment of how well police forces were delivering the standards they promised the public within their Policing Pledges.  We were one of only 8 forces to achieve this grade.
  • West Mercia Police was named as one of the ‘Top 50 Places Where Women Want to Work' in The Times list for 2009.  The annual list recognises UK organisations with more than 1,000 employees and/or global brands, who most effectively recruit top female talent, retain and develop female employees and can show they have a number of successful and inspirational female role models.
  • Stonewall judged West Mercia Police to be among the top 100 employers nationally for lesbian, gay and bisexual people in 2009. The award, which is seen as the definitive national benchmarking exercise showcasing Britain's top employers for gay staff, is awarded only to employers who demonstrate that equality and diversity is not an optional extra but a core value. 
  • During 2009 West Mercia was awarded the Disability Two Ticks symbol.  This is awarded by Jobcentre Plus to employers in England, Scotland and Wales who have made commitments to employ, keep and develop the abilities of disabled staff.

You can find out more information about our performance by visiting CrimeMapper. CrimeMapper is a key part of the force's commitment to improving services. The website provides local maps of crime including burglary, robbery, vehicle crime, violent crime and anti-social behaviour alongside information on what actions police are taking to reduce crime and explanations of crime trends.

A new website, Oneplace, launched in December 2009 provides information on local public services.  Based on the results of comprehensive area assessment (a way of assessing local public services in England examining how well councils and other public bodies work together to meet the needs of the people they serve), Oneplace shows how organisations and service-providers are doing on the issues that matter most in their local area. It highlights where things are going well, where there may be problems and how councils and their partners are working together to improve quality of life for residents.

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 1 A police station is an operational police facility with a public enquiry counter open during the day and should include police offices (ie police house in rural area, which is part police station where the public can call at certain times).  


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