Customer Care

Our Commitment To You

West Mercia Police is a top-performing force and takes pride in providing a high quality service to everyone who contacts us.

We cannot guarantee that we will always be able to solve every crime or incident that is reported to us. However, we are committed to providing a service that responds to your particular needs and circumstances.

Whatever your reason for contacting us, we will make sure that:

• Each time you contact us it is a positive experience
• The service you receive is of high quality.

How We Will Achieve This

Our delivery of high quality customer services is governed by:

• Our Service Standards - These set out our commitment to delivering clear and understandable levels of service.
• Victim and Witness Codes of Practice - These set out the standards of service you can expect if you are a victim or witness to a crime.