Phone Us

Please note that West Mercia Police may record calls for policing and training purposes.

General switchboard

To speak to a specific person or department, please use our general switchboard number 0300 333 3000.

If it is not an emergency

101 is the new number to call when you want to speak to your local police to report less urgent crime and disorder and for general police enquiries.  For example:

• if your car has been stolen;
• if your property has been damaged;
• when you suspect drug use or drug dealing;
• to report a minor traffic collision;
• to give police information about crime in your area.
  
  
• Find out more about the new 101 non-emergency number

In an emergency 

In an emergency, always call 999.  An emergency is when:

• there is danger to life or risk of injury;
• a crime is in progress and the offender is still at the scene or has only just left;
• immediate police attendence is necessary, such as when a crime is obviously about to be committed.

Across the European Union countries you can also call 112 to contact police in an emergency. 

• Find out more about how we handle calls and assign their priority

If you are unable to make voice calls

If you are deaf or hard of hearing, or have a speech impediment which means you are unable to make voice calls, you can now contact the police in a number of ways:

For non-emergency situations

You can contact the police through Typetalk for non-emergency sitations on 18001 101.  This service is not available through the mobile phone network.

• Find out more about Typetalk

In an emergency

You can now contact the 999 emergency services by SMS text from your mobile phone.  You will need to register to use this service.

• Find out more about emergencySMS and how to register

Other useful numbers

Crimestoppers

Report information about crime anonymously on 0800 555 111. 

• Find out more about Crimestoppers

Anti-Terrorist Hotline

If you think that you may have seen something suspicious or you are unsure about somebody’s activities or behaviour, however insignificant it may seem at the time, call the Anti-Terrorist Hotline on 0800 789 321.   In an emergency, always dial 999.

• Find out more about the Anti-Terrorist Hotline

Firearms licensing

You can contact the Firearms and Explosives Licensing Unit on 01905 727547. 

• Find out more about firearms licensing

Freedom of Information and Data Protection

You can contact the Information Compliance Unit for Freedom of Information and Data Protection enquiries on 01905 331565 or 01905 331545. 

• Find out more about FOI and Data Protection

Media Enquiries 

For media enquiries, please call an appropriate member of the Media and Corporate Communications Unit. 

• Find a full list of media officer contacts