Our Policies And Procedures
In this section you will find West Mercia Police's current written policies and procedures for delivering our services and responsibilities, as well as our commitments to customer service.
Why We Do Things And How We Do Them
Policies are general statements or understandings that guide managers in decision making. Policies exist to make sure that decisions fall within certain boundaries, leading to a consistent and fair approach. Procedures detail the way in which an activity must be undertaken by setting out an ordered sequence of required actions.
It should be noted that some of the material within this section contains exempt information, which in the public interest, should not be published. Where this occurs the material will clearly show where information has been withheld and explain what exemption has been applied and why. Typically information may be withheld if its release would compromise the health and safety of staff, criminal investigations and court proceedings or law enforcement generally.
View Our Policies
Our policy documents make use of certain abbreviations that may be unfamiliar to members of the public. Please click here for a full list of our abbreviations.
Please visit the link below for a full listing of our policies and procedures:
Customer Service Standards
These are the standards of service we expect to maintain and the ways in which we measure them. Please click on a link below to find out more:
- Our Service Standards
- Customer Care commitment
- How to make a complaint
- Making requests for information
- Charter Mark and Investors in People
- Response times (opens as a PDF)
- Charging for services and information
Records management and personal data policies
- Records Management Policy
- Records Management Procedure
- Records Management Diversity Impact Assessment
- Management of Police Information Code of Practice
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