End Of Year Summary 2007/08
STATUTORY PERFORMANCE INDICATORS – 2007/08
Statutory Performance Indicators (SPIs) are used to help measure how well a service is performing. They are used by public service organisations such as Local Authorities and the Fire Service. The Indicators for policing are set by the Home Office and are used by police forces throughout England and Wales.
| Statutory Indicator | 2006/07 | 2007/08 | |||
| Description | Actual result | Our projected result | Our actual result | National average | |
User satisfaction | |||||
| 1. | a) making contact with the police | 88.6% | 90.0% ± 1.6% | 91.0% | 92.0% |
| b) action taken by the police | 82.2% | 81.3% ± 1.4% | 80.4% | 78.3% | |
| c) being kept informed of progress | 70.4% | 67.9% ± 1.7% | 64.3% | 65.2% | |
| d) their treatment by staff | 90.1% | 91.0% ± 1.0% | 91.2% | 91.7% | |
| e) The overall service provided | 82.1% | 82.6% ± 1.3% | 83.5% | 81.1% | |
Confidence | |||||
| 2. | a) Using the British Crime Survey, the percentage of people who think their local police do a good job | 49.8% | 51.5% ± 4.2% | 52.5% | 53.0% |
Fairness, equality and diversity | |||||
| 3. | a) Satisfaction of victims of racist incidents with respect to the overall service provided | 76.5% | - | 78.0% | 75.8% |
| b) Comparison of satisfaction for white users and users from minority ethnic groups with respect to the overall service provided | i) 82.8% ii) 72.5% | - | i) 81.6% ii) 78.8% | i) 80.9% ii) 75.8% | |
| c) Percentage of PACE searches which lead to arrest by ethnicity of the person searched | White: 14.0% BME: 12.4% | - | White: 13.0% BME: 13.2% | White: 11.7% BME: 11.6% | |
| d) Comparison of sanction detection rates for violence against the person offences by ethnicity of the victim | White: 47.9% BME: 50.1% | - | White: 47.9% BME: 50.1% | White: 47.9% BME: 50.1% | |
| e) i) Proportion of police recruits from minority ethnic groups compared to ii) the proportion of people from minority ethnic groups in the economically active population | i) 1.8% ii) 2.0% | - | i) 1.3% ii) 2.0% | i) 7.4% ii) 8.0% | |
| g) Percentage of female police officers compared to the overall force strength | 24.4% | 25.6% | 24.2% | ||
Crime level | |||||
| 4. | a) Using the British Crime Survey, the risk of personal crime | 6.3% | 6.4% ± 1.7% | 5.2% | 6.0% |
| b) Using the British Crime Survey, the risk of household crime | 15.6% | 15.2% ± 2.6% | 14.7% | 17.0% | |
| 5. | b) Violent crime rate | 13.9 | - | 13.9 | 19.0 |
| e) Life threatening crime and gun crime per 1,000 population | 0.27 | 0.3 | 0.29 | 0.48 | |
| f) Acquisitive crime per 1,000 population | 13.6 | 13.8 | 13.7 | 22.3 | |
Offences brought to justice | |||||
| 6. | b) Percentage of offences brought to justice | 34.9% | 31.6% | 33.0% | 29.6% |
| 7. | a) Percentage of notifiable offences resulting in a sanction detection | 32.5% | - | 29.2% | 27.7% |
Enforcement | |||||
| 8. | a) Percentage of domestic violence incidents where an arrest was made related to the incident | 27.9% | 26.5% | 26.7% | 30.1% |
| c) Value of cash forfeiture orders and confiscation orders per 1,000 population | £756 | £1,705 | £1,073 | £2,949 | |
Traffic | |||||
| 9. | a) Number of people killed or seriously injured in road traffic collisions per 100 million vehicle km travelled | 4.5 | 4.8 | 4.8 | 6.0 |
Quality of life | |||||
| 10. | a) Using the British Crime Survey, fear of crime | Burglary: Car Crime: 8.1% Violent Crime: 8.7% | Burglary: Car Crime: 10.5% ± 2.5% Violent Crime: 9.6% ± 3.0% | Burglary: Car Crime: 10.3% Violent Crime: 10.2% | Burglary: Car Crime: 12% Violent Crime: 15% |
| b) Using the British Crime Survey, perceptions of anti-social behaviour | 11.8% | 13.6% ± 4.5% | 13.4% | 16% | |
| c) Using the British Crime Survey, perceptions of local drug use / drug dealing | 24.7% | 23.9% ± 5.5% | 25.0% | 26% | |
Frontline policing | |||||
| 11. | a) Percentage of police offer time spent on frontline duties | 64.3% | 71.8% | 64.4% (Home Office Target) | 64.9% |
Resource use | |||||
| 12. | a) Delivery of i) total and ii) cashable efficiency targets | i) 6.8% ii) 4.7% | - | i) 6.8% ii) 4.9% | i) 6.7% ii) 4.0% |
| 13. | a) Percentage of working hours lost due to sickness for police officers | 5.1% | - | 4.2% | 3.9% |
| b) Percentage of working hours lost due to sickness for police staff | 4.5% | - | 4.5% | 4.5% | |
KEY PERFORMANCE INDICATORS – 2007/08
| Target or Method of Monitoring | Result/Comment | |
Tackling Crime | ||
| 1. Recorded crime:
| Less than 82,500 per annum (this equates to 69.6 crimes per 1,000 population).
| 79,930 - a reduction of 1,600 offences compared to 2006/07. There were 70 serious crime offences recorded during the year. |
| 2. Sanction detection b) Sanction detection |
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| 3. British Crime Survey comparator crime reduction measured against certain categories of crime | All of our Crime and Disorder Reduction Partnerships (CDRPs) have been set a base line and targets against this measure. For 2007/8 this will be monitored by the FPM | Respective targets achieved by four divisions and the fifth division achieved a reduction compared to baseline but just short of target. |
Promoting Community Safety | ||
| 4. Anti-social behaviour – action taken | Monitored by the Police Authority FPM Panel | Anti-social behaviour incidents reduced across the force compared to 2006/07 |
| 5. Local policing – Community Support Officers visibility | A local target is to be set following the introduction of a new streamlined recording process. | Across the force, 77.4% of time was spent on visible duties, a decrease of nearly 3% on 2006/07 |
| 6a Local policing – by the end of 2007/08, every Local Policing Area to have 3 priorities in place per month | Monitored by Police Authority FPM Panel | 87.6% of Local Policing Areas had three or more priorities set during 2007/08 |
| 6b Local policing – percentage of those priorities completed within target times set locally | 67% within target time by end of 2007/08 | Of the priorities set 87.8% were completed within the target times set locally. |
Improving Satisfaction and Confidence | ||
| 7. Response policing – percentage of Level 1 and 2 incidents attended within 6 hours Level 1 – life threatening or crime in action Level 2 – anything else requiring a prompt response | Monitored by Police Authority FPM Panel | The overall response rate achieved within 6 hours was 86.4%. Only 5 % of incidents were not attended. |
| 8. British Crime Survey measures a) Confidence in local police b) Risk of personal crime c) Risk of household crime d) Fear of crime – burglary e) Fear of crime – car crime f) Fear of crime – violent crime g) Perceptions of an ti-social behaviour h) Perceptions of local drug use/drug dealing | Improvement targets to be determined for the 8 criteria a) to h). Targets will be set with a view to achieving a rating of “Good” within the Home Office Policing Performance Assessment Framework (PPAF) assessment process. | Currently, figures are only available for the 12 months to Dec 07. a) 51.2% b) 6.0% c) 15.2% d) 8.9% e) 10.3% f) 10.3% g) 14.1% h) 25.3% |
| 9. West Mercia user satisfaction surveys a) Ease of contact with the public b) Action taken c) Follow up d) Treatment e) Whole experience | Improvement targets to be determined for the 5 criteria a) to e). Targets will be set with a view to achieving a rating of “Good” within the PPAF assessment process | Achieved a rating of “Good” within the PPAF assessment process |
Protecting the Public | ||
| 10. Road traffic casualties | The Year 2010 Government reduction target requires less than 800 people per year being killed or seriously injured in the West Mercia area. Through our education and enforcement campaigns we will aim to achieve a significantly lower figure than this. | Based on performance over the year, the force is achieving the 2010 target by a margin of 25.1% (201 fewer casualties). |
| 11. (a) Deliver the programme of work to enhance our protective services (b) Monitor progress against the Force’s Protecting Vulnerable People action plan | Monitored by Police Authority FPM Panel Monitored by Police Authority FPM Panel | (a) 86.5 posts created under the Enhancing Protective Services programme Of the 223 distinct actions identified, 157 have been delivered, 8 are not yet due for delivery, 36 have been delivered but not signed off and 22 have not yet been delivered. |
Other | ||
| 12. Staff sickness | Police Officers: less than 10 days per person per annum Police Staff: less than 9 days per person per annum | Police officer target achieved by 9.3% (9.07 days per officer) Police staff target achieved by 1.5% (8.84 days per staff member). |
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