Policing Pledge

Every member of staff within West Mercia Police will work to keep you and your communities safe from harm.

We are committed to delivering the national Policing Pledge, which sets out clear standards of service for the public.

There are 10 elements of the Pledge which fit into three core themes:

  • Community Engagement and Consultation
  • Contact Management and Response
  • Victim, Witness and Customer Care

Community Engagement and Consultation

Our pledge is to:-

• Provide you with information on your local policing team, who they are, where they are based, how to contact them and how to work with them.

• Provide opportunities for you and other members of your community to meet your local policing team and representatives of other relevant agencies. This can be at monthly PACT (Partners and Communities Together) events e.g. meetings, surgeries, face to face surveys or at other community events in your area. We will consult with you and agree your priorities.

• Provide monthly updates on progress with your agreed priorities together with general information on local crime and other policing issues.

 

This will be done through providing:-

• Crime maps

• Information on specific crimes

• What happened to those brought to justice

• What action we and our partners are taking to make your area safer

• Information on how the force is performing.

Contact Management and Response

Our pledge is to:-

  • Ensure your local policing team spends at least 80 percent of their time visibly working in your area. They will not be taken away from their role more than is necessary and staff turnover will be minimised. Other police patrols will be in your area at times when you tell us you most need them.
  • Respond to every message directed to your local policing team within 24 hours and, where necessary, provide a more detailed response as soon as we can.
  • Aim to answer 999 calls within 10 seconds.  We will deploy to emergencies immediately, giving you an estimated time of arrival - aiming to get there as safely and as quickly as possible.  Generally, this will be within 15 minutes in urban areas and within 20 minutes in rural areas.
  • Answer all non emergency calls promptly.  If attendance is needed, we will send you a patrol giving you an estimated time of arrival. We aim to be with you within 60 minutes if you are particularly vulnerable or upset or calling about an issue which has been agreed with your community to be a current PACT priority and attendance is required.  If attendance on the day is not required, we will make an appointment to see you within 48 hours at a time that is convenient to you. If police officer attendance is not necessary, we will give you advice on who can help and answer your questions.

Victim, Witness and Customer Care

Our pledge is to:-

• Treat you fairly with dignity and respect and ensure fair access to our services when it is convenient for you.

• Agree with you, if you have been a victim of crime, how you would like your case taken forward, how often you would like to be kept informed of progress in your case, and for how long. In relation to ongoing investigations, you have the right to be kept informed at least every month, if you wish, and for as long as is reasonable.  We will acknowledge any dissatisfaction with the service you have received within 24 hours of reporting it to us.  To help us fully resolve the matter, we will discuss with you how your concern will be handled, giving you an opportunity to talk to someone and agree with you what will be done and how quickly.


We want to do our best for you. If we fail to meet the West Mercia Policing Pledge, we will explain why it has not been possible to deliver the high standards to which we aspire and you deserve.

Download The Pledge

Click the link below to open up a PDF of the policing pledge:


You will require Adobe Reader to be able to view these files. 



Related Links and Documents

West Mercia Acts on Its Pledge to Local People Bookmark with: