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Exciting opportunities within our Operations and Communications Centres

West Mercia OCC Banner

As West Mercia Police embarks on the next stage of its journey, there has never been a better time to join our Operations and Communications Centres (OCC) as a Communications Officer.

We have invested in a control room in the brand new Southwell House, set in the beautiful Worcestershire countryside but brimming with state-of-the-art technology, and we are bringing all of our OCC teams together there under one roof. In addition, a number of our Communications Officers have recently successfully gained promotion or progressed to other exciting roles with West Mercia Police. We now have a number of vacancies for the next generation of Communications Officers who will make a difference for the people of Worcestershire, Herefordshire, Shropshire and Telford & Wrekin.

In our OCCs, we handle a wide range of emergency and non-emergency incidents 24/7, 365 days a year. Our OCC staff are the first point of contact for people in distress, fear, anger or even in danger, but our staff deal with them calmly, quickly and professionally, every time - taking accurate details, assessing the level of urgency required, giving them the right information and potentially making what could be a life or death decision. We receive, record and assess emergency and non-emergency requests for policing services, provide resolution where appropriate and support our frontline police officers using the latest technologies.

Rewards and benefits

As well as the career and skills development potential that comes with joining us at this exciting time, and in an area set to grow dynamically at the very heart of our service, you'll also enjoy a package of attractive benefits. That includes membership of the Local Government Pension Scheme, 24 days' holidays, rising to 31 days over time, and opportunities for flexible working arrangements. Our Occupational Health team supports our staff, working with them to minimise health risks and promote health, fitness and wellbeing. There's lots more benefits of working within the OCC listed on our Staff Rewards and Benefits page - but don't just take our word for it, see what some of our staff had to say about working within the OCC!

Take a look at the Communications Officer role profile to see if you have the right qualities, skills and attributes we are looking for. If you think you've got what it takes to make a difference to people from our communities every day, apply for one of our current vacancies now.

Do you have what it takes to Make The Right Call?

Our social media game Make The Right Call is based on the daily pressures of the Operational Communications Centre. The game uses examples of genuine calls received by the police, which the player must then decide how to respond to against the clock.

Make the Right Call game
Make the Right Call game
Some of the examples used are not an emergency or police matter - such as asking for a lift, complaining about a banana-stealing housemate and a restaurant bill being too high. The options available to players are to deploy officers, resolve over the phone, refer to a partner agency or take no action.

If you think you have what it takes to work in our fast-paced control room and make the correct decision under pressure, play Make The Right Call now! If you did well, apply for one of our current vacancies now.