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Our policies

In this section you will find West Mercia Police's current written policies for delivering our services and responsibilities, as well as our commitments to customer service.

Why we do things and how we do them

Policies are general statements or understandings that guide managers in decision making. Policies exist to make sure that decisions fall within certain boundaries, leading to a consistent and fair approach. Procedures detail the way in which an activity must be undertaken by setting out an ordered sequence of required actions.

It should be noted that some of the material within this section contains exempt information, which in the public interest, should not be published. Where this occurs the material will clearly show where information has been withheld and explain what exemption has been applied and why. Typically information may be withheld if its release would compromise the health and safety of staff, criminal investigations and court proceedings or law enforcement generally.

Customer service standards and complaint procedure

Records management and personal data policies

Charging regime


Our policy documents make use of certain abbreviations that may be unfamiliar to members of the public. Please  for a full list of our abbreviations.

Please visit Our Policies (A-Z) for a full listing of our policies.