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Ways to make a complaint to West Mercia Police


You can make a complaint to West Mercia Police through our online complaints form which will be sent through to our Professional Standards Department.

Via email

Email your complaint through to our Professional Standards Department via their dedicated email address:

In person

Go to a police station and ask to be seen by the supervisor who will, subject to operational commitments, be able to meet with you. Alternatively, if no one is available, then we will arrange for you to be called back.

By writing to us

Write a letter with a full account of the incident to:

The Professional Standards Department
Warwickshire Police and West Mercia Police
Stratford upon Avon Police Station
Rother Street
Stratford upon Avon
CV37 6RD

By calling

Call 101 to speak to West Mercia Police

Through a third party

You can make a complaint via a third party such as a solicitor, your local MP or another individual provided they have your written consent to do so.

Contact the Independent Office for Police Conduct

Contact the Independent Office for Police Conduct (IOPC) to find out more at; email:; tel: 0300 020 0096