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What details should I include?

  • What happened
  • When it happened
  • Where it happened
  • Who was involved
  • What was said or done
  • Whether there were witnesses other than yourself
  • Details of any damage or injury that took place
  • The identity of the officer/member of staff (if known)
  • What you are complaining about
  • What outcome you are seeking
  • How you can be contacted including your address, telephone number(s) or email address if applicable