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What happens next?

We will review your complaint and will make a decision as to whether to record it as a formal complaint under the terms of the Police Reform Act 2002. We will contact you informing you of our recording decision. If we have decided not to record your complaint we will inform you of the reason why and explain your right to appeal to the Independent Police Complaints Commission (IPCC). If your complaint is recorded it will be dealt with by either local resolution or local investigation. The type of investigation will depend upon the nature and seriousness of your complaint.

Local resolution

A local manager will contact you to discuss your complaint, will update you with progress and will do all they can to resolve the issue to your satisfaction. This may involve us explaining, apologising, or otherwise satisfying you that appropriate action is being taken.

Local Investigation

If your complaint is not suitable for local resolution, an investigation will be carried out by a Police Investigator. We will explain to you how your complaint will be investigated, how a decision will be reached and what action will be taken at the end of the investigation. You will also be supplied with the a report of the investigation together with a letter explaining what the local investigation found, and information about your right to appeal if you are unhappy with the outcome.