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Enabling Services - Statement of Common Purpose

Enabling Services Wheel
 
ICT is part of the alliance Enabling Services Directorate. The following services are contained within: Corporate Communications, Business Support, ICT, Legal, People Services and Transport. We are committed to delivering professional services and facilities to protect people from harm.

We will

  • Contribute, challenge and encourage feedback
  • Adapt a can do approach
  • Work together as a seamless service
  • Take ownership and be accountable for our decisions and actions
  • Consider the impact of what we do
  • Agree the outcome required to decide what's needed

 

How will ICT facilitate this?

To be the most efficient and effective we can

1.  

Effective

Taking responsibility for delivery

Be proactive in ensuring and assuring that all services are delivered and perform in a manner that is both commercially sustainable and meets the customers' needs.

Building and Maintaining Trust

Always do the right thing(s), at the right time, in the right way - live our purpose and values and challenge those who do not.

 

2.  

Efficient

Continually Improving

Always reviewing what is being and has been done in order to look for opportunities to change and develop services that are appropriate and relevant to our customer's current and future needs.

Relentless pursuit of Quality and Value

Maximising quality and value in everything we do - by delivering agreed outcomes on time every time.

Note: Once a service or activity is deemed to be effective then look at making it more efficient - don't fall in to the trap of making efficiencies that are not effective from a customer perspective.

1.  

Agree the outcome required to decide what's needed

Value driven

Be effective by making informed decisions that deliver tangible business/service gains.

2.  

Contribute, Challenge and encourage feedback

Communication

Make sure that everybody understands what is being said and contributes constructively to discussions - create an environment where positive challenge and innovation is encouraged.

Continual Learning and Development

Take personal responsibility for improving (by informal and formal methods) your own and others skills, capabilities and competencies, as well as learning from previous experience(s) and taking appropriate steps to act on lessons learned.

3.  

Work together as a seamless service

Customer Focus

Know your customers (and other Stakeholders), whether internal or external, ensuring sustainable delivery of services to our customers in a manner that they value and trust.

Teamwork

Work together and collaborate across teams to get things done well and to improve business/service performance.

4.  

Take ownership and be accountable for our decisions and actions and Adopt a can do approach

Taking responsibility for delivery

Be proactive in ensuring and assuring that all services are delivered and perform in a manner that is both sustainable and meets customers' needs.

5.  

Consider the impact of what we do

Setting realistic expectations

Ensuring sufficient understanding of the need and the effect it will have on our people, services, organisation and business as a whole. Always ensuring that outcomes are agreed at the start and delivered.