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Hacking

This section contains further advice if someone has hacked into your system / network / device / account.

Hacking

What to do now?

Record

  • Change your password.
  • Enable any two factor authentication.
  • Delete any sensitive data from the hacked account, and or any linked accounts.
  • Tell your friends and associates.
  • De-authorise any associated social media apps.
  • Check your bank statement.
  • Scan your PC with trusted anti virus / spyware software.

Report

This should be reported directly to Action Fraud via their online reporting tool or via the telephone: 0300 123 2040. Action Fraud are the National Fraud and Cyber Recording Centre.

If you are suffering a live cyber threat that is in progress, call Action Fraud, do not use the online reporting tool.

You should only report direct to the police if the crime is in progress and the suspect is known to you locally. In an emergency (click here to see examples) please call 999 or the alternative emergency number 112; for the deaf, hard of hearing or speech impaired call 18000 to use Next Generation Text Service (replaces TextRelay); or use emergencySMS. Otherwise please call 101 (the national police non-emergency number), or .

Contact your bank where appropriate, to make them aware of the incident so that they can take appropriate steps to protect your accounts.

What happens next?

Action Fraud will record the details of the crime and pass to the National Fraud Intelligence Bureau (NFIB) to conduct initial checks. Based on their findings they will allocate the investigation onto the most appropriate police force to deal with the crime. This may be based on where the suspect has been located or where the NFIB feel the crime best sits. Action Fraud will send you a letter notifying you of your crime reference number and which police force has been allocated your crime. You can also track your crime on the Action Fraud website.

Live cyber reports are sent to the relevant police agency within the UK in order to get the best response. This can be your local police force or the National Cyber Crime Unit (NCCU), which is part of the National Crime Agency.

The police will undertake a proportionate investigation where appropriate. Due to the volume and nature of cybercrime, contact from our staff may happen some time after the event, so please include as much detail as possible in your initial report to assist any investigation, keeping a copy for your records as reference for any follow up contact. The police may also make a referral to Victim Support for you, here is more Victim and witness information.

What else can I do?

  • Consider using a password manager to manage all of your passwords securely.
  • Keep your software up to date.
  • Only install software from trusted sources.
  • Run regular system checks and virus scans
  • Secure your router and wireless network
  • Be aware of the many threats you face when using the internet.