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1. Why do we collect and use personal information

West Mercia Police collects, stores, uses, discloses and retains personal data for two broad purposes:

  1. The Policing Purpose - which includes the prevention and detection of crime; apprehension and prosecution of offenders; protecting life and property; preserving order; maintaining of law and order; rendering assistance to the public in accordance with force policies and procedures; and any duty or responsibility of the police arising from common or statute law.
  2. The provision of services to support the Policing Purpose - which include:
  • Staff administration, occupational health and welfare;
  • Management of public relations, journalism, advertising and media;
  • Management of finance
  • Internal review, accounting and auditing;
  • Training;
  • Property management;
  • Insurance management;
  • Vehicle and transport management;
  • Payroll and benefits management;
  • Management of complaints;
  • Vetting;
  • Management of information technology systems;
  • Legal services;
  • Information provision;
  • Licensing and registration;
  • Pensioner administration;
  • Research, including surveys[1];
  • Performance management
  • Sports and recreation;
  • Procurement;
  • Planning;
  • Fault resolution & System testing;
  • Security;
  • Health and safety management

[1] West Mercia Police is required to conduct Customer Satisfaction Surveys to evaluate our performance and effectiveness.  We may contact individuals, such as victims of crime or those reporting incidents, and ask them to give us their opinion of the services we are providing to the public.  We use the information given to improve our service and wherever we can, West Mercia Police, like many police forces uses a private company to undertake such surveys on our behalf with strict controls to protect the personal data of those involved.