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Safer People - Silent Solution System - Using a mobile telephone to contact the Police in an emergency on 999.

West Mercia Police are highlighting how to use the Silent Solution when dialling 999.

A national campaign to raise awareness of a system to help people alert police when in imminent danger but unable to speak, is being launched by the Independent Office for Police Conduct (IOPC).

The Silent Solution system enables a 999 mobile caller who is too scared to make a noise, or speak, to press 55 when prompted - to inform police they are in a genuine emergency.

The system is well-established in the UK but is only effective if the public know and understand how it works. It could, in extreme situations, potentially save a life.

Lisa Johnson, Manager of Direct Services at Women's Aid, said:

"For survivors of domestic abuse calling the police might be too dangerous. Many abusers will threaten to hurt or even kill them if they try to speak out about the abuse. This means that for far too long many women have not been able to access the emergency support they so desperately need from the police.

For a long time we have been encouraging survivors to use the Silent Solution system to make a silent 999 call if they feel it would be dangerous for them to speak to the call operator. That's why we are pleased to work with the IOPC to help raise awareness of the system so that survivors can call 999 without putting themselves at further risk and prevent further lives, like that of Kerry Power, from being taken".

This solution ensures that those who need assistance can make themselves heard through a simple and straightforward process.


If you want to report criminal activity, anti-social behaviour or any suspicious incidents, please call the Police on the 101 non-emergency number and one of our call handlers will take the information and deal with it appropriately.  If you want to report a crime that is actually taking place, or another emergency that requires an urgent Police response, please call 999 immediately.

You can call Crimestoppers on 0800 555 111 if you wish to remain anonymous, or use their online reporting form

You can email your Safer Neighbourhood Team by following this link to the West Mercia Website and choosing your area for your teams contact details, but be aware that this email address should not be used to report an incident that requires an urgent Police answer as it is not monitored 24 hours a day.

You can also follow your Safer Neighbourhood Team on Twitter for updates to this story and others for the area.


Published 09/04/19