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Head of Business Operations

Head of Business Operations

Hindlip, Worcestershire

£73,890 - £80,610

Permanent, Full Time

Closes on 17th June 2019 at midday

Interviews will be held on Tuesday 25th June 2019.

West Mercia Police are currently seeking a Head of Business Operations based at Hindlip, Worcestershire. Please see attached covering letter from our Interim Business Services Director, Joe O Sullivan, and role profile for more information.


The main purpose of the role is to:

Lead the Business Operations function, delivering the significant cultural change required to move to a new operating model and to introduce a customer service ethos.

Develop and deliver the annual Business Operations business plan aligned to the Force's objectives, focusing on clear outcomes and efficiencies.

Lead the economic, efficient and effective delivery of the Business Operations service in order to meet operational and strategic outcomes in a manner that is both conformant and performant to the service specification.

Lead by example and develop teams and direct all aspects of capability, competency and capacity in order to ensure alignment with the strategy, vision and needs of the Force.

Adopt a strong commercial focus and play a key role in shaping and continually reviewing strategy and plans, embedding a culture of continuous service improvement.

Ensure that the services culture, controls, governance, organisation, resources, structure and performance demonstrably deliver to the stated outcomes.

Work at a strategic level with senior stakeholders within the Force and partner organisations/agencies to best meet the current and future needs of front line staff and stakeholders in a sustainable manner that service client(s) and service users value and trust.

To apply, please send your Cover Letter, making reference to the knowledge, experience and key skills section of the Role Profile and evidence the required skills for the role, and a CV by clicking on this link