Contact Handlers
Interested in becoming a Contact Handler?
The OCC deal with a wide range of emergency and non-emergency incidents 24/7, 365 days a year. We receive, record and assess emergency and non-emergency requests for policing services via telephony and online interaction, provide resolution where appropriate and support our frontline police officers using the latest technologies.
As a contact handler, you will be the first point of contact for people in distress, fear or danger, but our staff deal with them calmly, quickly and professionally, every time - taking accurate details, assessing the level of urgency required, giving them the right information and potentially making what could be a life-or-death decision.
Working as a Contact Handler is a challenging, but also incredibility rewarding position. You will work in a fast-paced environment where no two days are the same, and you will feel an immense sense of satisfaction knowing you may have helped someone at one of the worst times of their life.
The role can be fast paced, and therefor we are looking for candidates who have the ability to make decisions under pressure, are organised and can prioritise effectively, have highly developed problem-solving skills, can deal with callers who may be distressed, angry, upset or aggressive, and can work independently and as part of a team.
Do you have what it takes to Make The Right Call?
Our online game "Make The Right Call" is based on the daily pressures of the Operations and Communications Centre. The game uses examples of genuine calls received by the police, which the player must then decide how to respond to against the clock.
If you think you have what it takes to work in our fast-paced control room and make the correct decision under pressure, play Make The Right Call now!
How to Apply?
We currently do not have any available roles. Please check back soon!