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Putting Victims First

Putting Victims First
Putting Victims First
West Mercia Police are committed to providing the best possible service to our communities and putting victims at the heart of everything we do.

If you are a victim of crime you are entitled to receive services and information from criminal justice agencies, including West Mercia Police. These are outlined in a statutory document called "Victims' Code".

We understand that everyone's experience of crime is different. Here in West Mercia we have introduced Victim Advice Line (from 1 April 2019), a service specifically developed to provide emotional and practical support for victims of crime. 
 
The service is free and confidential and is available even if you choose not to report a crime.
 
We want to make things as easy as possible for you. When we speak for the first time, we'll often already know a little about what happened, so you won't need to tell your story again and again. 
We'll carry out a needs and risk assessment so we know exactly what kind of help and support you need.
 
We'll also assign you your own Care Coordinator, who'll be there for you throughout your journey to ensure those needs are met, and that you always have someone to talk to. Your Care Coordinator will put together a package of help and support that's specially tailored to your situation, from relevant advice booklets to contact numbers for counselling and other support services - whatever they feel you might need. 
 
If you'd like them to, they can also refer you on to other specialist services outside of Victim Advice Line. As well as helping you cope and recover, we'll give you tools and techniques to stay strong after you've left us, so you're less likely to be a victim in the future.
 
Victim Advice Line will be there for you as long as you need us. If you want someone to talk to at a later date, you can always contact us and refer yourself back in.
 
For further information please visit the Victim Advice Line website: www.victimadviceline.org.uk or call the team on: 0800 952 3000
Lines are open Monday-Friday 8am to 8pm and Saturday 9am to 5pm.

Victim Advice Line (VAL)
Victim Advice Line (VAL)