FOI 12770
FREEDOM OF INFORMATION REQUEST REFERENCE NO: 12770
I write in connection with your request for information which was received by West Mercia Police on 15th October 2019. Please find below the response to your request:
I am writing to you under the Freedom of Information Act 2000 to request the following information:
|
|
2018 |
2019 |
Alternative Date Range (Please State) |
|
Total number of 101 calls received by the force |
443430 |
234736 |
Apr 18 - Mar 19 Apr 19 - Sep 19 |
|
Average wait time for a call hander to answer a call to 101 |
00:00:57 |
00:00:59 |
Apr 18 - Mar 19 Apr 19 - Sep 19 |
|
Longest wait time for a call hander to answer a call to 101 |
00:50:02 |
00:33:36 |
Apr 18 - Mar 19 Apr 19 - Sep 19 |
|
Number of calls to 101 which were abandoned |
48524 |
25606 |
Apr 18 - Mar 19 Apr 19 - Sep 19 |
If you have received similar requests for data which were for alternative date ranges then, in the interest of limiting rework, I will be happy to receive this instead. In this event please ensure that you provide the date range for this data.
Reply:-
I can now confirm that your request has been processed and the West Mercia Police response is detailed in the table above.