FOI 152825

FREEDOM OF INFORMATION REQUEST REFERENCE NO: 152825

I write in connection with your request for information which was received on 11^th February 2022. Please find below the response to your request:

Clarification:

I am looking for information on time to deploy resource.

Could you provide the following information:

Your a) average, b) longest and c) target response times for 999 calls categorised as each of the following:

1. Grade/tier 1 ‘emergency’ calls (or equivalent)
2. Grade/tier 2 ‘priority’ calls (or equivalent)
3. All 999 calls

Please provide annual data for each of the last seven calendar years: 2015, 2016, 2017, 2018, 2019, 2020 and 2021.

Reply:-

West Mercia Police holds some of the information you have requested. Please note that these results are based on the final incident grade and the incident may have been regraded multiple times while open.

1. average – No information held
2. longest

All 999 calls are classed as Grade 1 unless they are downgraded once THRIVE assessment is applied. The majority of Grade 2 and lower prioritised calls come via 101.

Also please be advised that there could be data quality issues as some records had blank or minus arrival times

Please note Incidents over 7 years old are weeded off the system and as such we are unable to provide data before 10/05/2015.

Please note ‘Incident Attended’ data is not recorded between the dates of 02/07/2020 – 10/03/2022 due to a system change.

1. c) target response times for 999 calls

Immediate Response (Grade 1) –

West Mercia will safely deploy the nearest available and appropriate resource as expeditiously as possible, whilst assessing the threat risk and harm associated with the incident and other emergency demands for service at that time.

Priority Response (Grade 2) –

West Mercia will aim to attend priority incidents within 2 hours.

Scheduled Attendance (Grade 3) –

West Mercia will aim to attend these incidents within 48 hours