FOI 363665
FREEDOM OF INFORMATION REQUEST REFERENCE NO: 363665
I write in connection with your request for information which was received on 2nd October 2024. Please find below the response to your request:
I would like to know when the "Banking Protocol" (that helps banks protect customers from incidents of suspected fraud) came into effect in the Avon and Somerset area.
I know the Protocol was piloted in London in 2016. I know it was rolled out, outside of London from May 2017 onwards.
I need to know when the Banking Protocol came into effect in the West Mercia police region.
Specifically, I need to know the date from which banks had the ability to contact West Mercia police under the Banking Protocol, to report an incident of suspected fraud in progress in branch, in order to obtain an immediate police response.
Reply
West Mercia Police holds the information you have requested.
Banking Protocol went live in West Mercia on 4th September 2017.