FOI 460699

FREEDOM OF INFORMATION REQUEST REFERENCE NO: 460699

I write in connection with your request for information which was received on 27th February 2026.  Please find below the response to your request:

?:    1) During 2025 of all the calls made to 101 (non-emergency), what number of calls were transferred to the Force control room?

2) Of the calls that were so transferred, what was the average waiting time before being answered?

3) How many of the calls made to 101 that were switched to the Force control room were either abandoned or dropped?

Reply

West Mercia Police holds the information requested

1) During 2025 of all the calls made to 101 (non-emergency), what number of calls were transferred to the Force control room?  204,110

2) Of the calls that were so transferred, what was the average waiting time before being answered?   Mean average 00:04:19/Median Average 46 seconds

3) How many of the calls made to 101 that were switched to the Force control room were either abandoned or dropped? 48,481