FOI 453431
FREEDOM OF INFORMATION REQUEST REFERENCE NO: 453431
I write in connection with your request for information which was received on 21st January 2025. Please find below the response to your request:
I request information on 999 calls.
Please provide:
- The time in which the force is expected to respond to 999 calls.
- The number of 999 calls received by the force in each year from 2020 to 2025.
- The number of occasions on which no police car was available to answer a 999 call in each year from 2020 to 2025.
Reply
The time in which the force is expected to respond to 999 calls.
There is a national target of 90% of 999 calls to be answered in 10 seconds
The number of 999 calls received by the force in each year from 2020 to 2025.
|
Year |
999 Demand |
|
2020 |
141082 |
|
2021 |
159527 |
|
2022 |
180399 |
|
2023 |
201653 |
|
2024 |
179879 |
|
2025 |
181316 |
The number of occasions on which no police car was available to answer a 999 call in each year from 2020 to 2025.
No specific information held. 999 calls are answered in the Operations and Communications Centre by Contact Handlers