FOI 463152

FREEDOM OF INFORMATION REQUEST REFERENCE NO: 463152

I write in connection with your request for information which was received on 12^th March 2026.  Please find below the response to your request:

1) The rollout status of Right Care Right Person (RCRP) in your police force.

2) The estimated number of police hours in your police force saved due to the rollout of RCRP OR the estimated number of police hours in your police force that will be saved due to the rollout of RCRP.

Reply

1)

On 3rd April 2023, we officially launched the Right Care, Right Person (RCRP) approach under the programme named “Most Appropriate Agency (MAA)”. This initiative was designed to ensure that police resources are only deployed when they are the most suitable agency to respond, and to redirect other types of demand to more appropriate services.

The MAA approach was extended to cover all types of demand where police are not the most appropriate agency.

We introduced new incident types and contact record closure codes to:

• Accurately identify and categorise non-police demand
• Enable robust auditing and monitoring of diverted or reallocated cases

In the first full year of RCRP (2023/24) there was:

• A 21% reduction in the number of incidents created
• 3357 incidents closed as MAA- Not Attended
• 14348 contact records not escalated to incidents and closed as MAA-Not Attended
• 1185 incidents closed as MAA -Attended.  These are incidents where police were not the most appropriate authority but have still attended.

2)

No specific information held as it is difficult to calculate ‘officer hours’ as each incident can vary in it’s length of time.

The Force can provide the following information regarding incident numbers for the last financial year -