FOI 30163
FREEDOM OF INFORMATION REQUEST REFERENCE NO: HRC0030163/26
I write in connection with your request for information which was received on 11th September 2026. Please find below the response to your request:
?: I am seeking information about the software currently and previously used by your organisation for Professional Standards functions.
- What is the name of the main software currently used to record and manage police complaints?
- Are all complaints recorded on this system, including informal complaints or complaints handled outside Schedule 3 of the Police Reform Act 2002 where applicable?
- If No, what other software or system is used to record those complaints?
- What is the name of the main software currently used to record and manage conduct or misconduct matters?
- Is any other software used to record or manage conduct or misconduct matters?
- If Yes, what is the name of that software?
- What is the name of the main software currently used to record and manage counter-corruption or anti-corruption matters?
- Is any other software used to record or manage counter-corruption or anti-corruption matters?
- If Yes, what is the name of that software?
- What is the name of the main software currently used to record and manage police vetting?
- Is any other software used to record and manage Police vetting?
- If Yes, what is the name of that software?
- For any of the areas above, has different software been used at any point since 1 January 2018?
- If Yes, please provide the name of the previous software and, if known, the date it was replaced.
- What is the current contract expiry date for each software?
- Does the current contract include any extension period or extension options?
- If plans are already in place to renew, replace or re-procure the software, what is the anticipated date?
- If known, which procurement or tendering portal is expected to be used?
Reply
- What is the name of the main software currently used to record and manage police complaints? Centurion
- Are all complaints recorded on this system, including informal complaints or complaints handled outside Schedule 3 of the Police Reform Act 2002 where applicable? Yes
- If No, what other software or system is used to record those complaints? N/A
- What is the name of the main software currently used to record and manage conduct or misconduct matters? Centurion
- Is any other software used to record or manage conduct or misconduct matters? No
- If Yes, what is the name of that software? N/A
- What is the name of the main software currently used to record and manage counter-corruption or anti-corruption matters? Optio
- Is any other software used to record or manage counter-corruption or anti-corruption matters? No
- If Yes, what is the name of that software? N/A
- What is the name of the main software currently used to record and manage police vetting? Core-Vet
- Is any other software used to record and manage Police vetting? No
- If Yes, what is the name of that software? N/A
- For any of the areas above, has different software been used at any point since 1 January 2018? No
- If Yes, please provide the name of the previous software and, if known, the date it was replaced. N/A
- What is the current contract expiry date for each software? Centurion 31/03/2028, Optio 31/03/2029,Core-vet 30/03/2029
- Does the current contract include any extension period or extension options? Centurion& Optio no extension period, Core-vet one year extension available.
- If plans are already in place to renew, replace or re-procure the software, what is the anticipated date? Renewal planning will start 9 months prior to renewal
- If known, which procurement or tendering portal is expected to be used? Frameworks will be used where available