FOI 31746

FREEDOM OF INFORMATION REQUEST REFERENCE NO: HRC0031746/26

I write in connection with your request for information which was received on 23^rd September 2026. Please find below the response to your request:

For calls received to your Control Room over the last 3 months, can I kindly ask you to advise how many were closed with a disposal code of "not a police matter" or your equivalent, and if possible, give me a breakdown on how many of those calls were received using 999 and 101.

Reply

The data below relates to incidents and contact records that have been closed with an incident type or closure code that indicates that the police are not the most appropriate agency. Data relates to June – August 2026 inclusive

This data does not include the following

• 101 calls resolved by the switchboard before being transferred to the Control Room. During opening hours, all 101 contacts are initially triaged by the switchboard and signposted to other agencies where appropriate.
• Calls where advice has been provided by Control Room staff and there are no further police actions or responsibilities. These contacts are closed using the code "Advice Given", which may also be applied to some police-related matters.
• Accidental 999 calls where there was no request for emergency services.
• Online reports do not automatically generate a contact record so non-police matters will not be recorded
• Emails received from partner agencies where it is established from the outset that there is no policing requirement.

Incidents/Contact Records Closed at with Most Appropriate Agency closure reasons: