Contract performance

Following contract award, the Contracts & Procurement Team collaborates closely with the client and contract users to ensure that the contractor delivers in accordance with the agreed specification and the contract’s terms and conditions. 

Robust performance monitoring procedures are tailored to the nature of the goods or services procured, ensuring delivery standards are met and value for money is achieved. These procedures may include:

• regular performance reviews,
• service level assessments, and
• compliance checks. 

We aim to foster a constructive and professional working relationship with contractors and their staff. This approach encourages open communication, facilitates early resolution of issues, and ensures that contractual obligations are consistently upheld throughout the contract lifecycle.