Coronavirus (Covid-19): We're asking you please to only call 999 if it is an emergency and 101 if it is urgent. If you can, use our online services. If you’re looking for information about the government instruction to stay at home and how that may affect you, you'll find guidance on Gov.uk. We’ll be updating information on our services over the coming days, please check online for those updates.
Complaints are a vital way for us to learn where we're falling short as a service and correct it as quickly as possible.
An experienced officer will work with you to resolve your complaint, whether it's explaining our processes or finding ways to improve them as a result of your experience.
Find out more below about our complaints process, how to make a complaint, how we investigate them and how you can appeal an outcome if you need to.